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Answer DataCore Software Administrators - Please Subscribe to these FAQs
Answer DataCore Technical Support - Free Phone numbers
Answer Best Practices: Customers requesting assistance
  1. Technical Bulletins for use with DataCore Storage Servers Updated
    For use with SANsymphony and SANmelody* * Each Technical Bulletin will state the minimum Storage Server software levels requiements for that specific procedure  Please also see DataCore...
    Date Updated: 08/30/2010
    Answer ID: 578
  2. DataCore Installation and Test Plan Documents Updated
    These files are to be used for existing Datacore Certified Installation Engineer (DCIE) or someone working to obtain their DCIE (DCIE candidate).  The files should be submitted to...
    Date Updated: 08/26/2010
    Answer ID: 1183
  3. DataCore Software Administrators - Please Subscribe to these FAQs Updated
    Make use of the auto notification feature of our support web site to remain informed regarding the latest software updates, new features, best practices and developments for your DataCore Software...
    Date Updated: 08/27/2010
    Answer ID: 838
  4. DataCore Manuals and Administration Guides Updated
    ** In order to view the *.chm files you must download them locally to your windows computer. Some systems may open the files with a page that says "Navigation to the webpage was cancelled"...
    Date Updated: 08/25/2010
    Answer ID: 1380
  5. Process to become a DataCore Certified Implementation Engineer (DCIE) Updated
    The following are the steps needed in order to become a DataCore Certified Implementation Engineer (DCIE). See attached Powerpoint presentation also. NOTE: Steps 5-18, the pre-install planning and...
    Date Updated: 08/19/2010
    Answer ID: 1301
  6. List of all DataCore Qualified Products Updated
    The following lists provides information on components that are qualified for use in all DataCore Storage Server and Datacore Traveller configurations. Exceptions to expected behaviour are...
    Date Updated: 08/10/2010
    Answer ID: 283
  7. Best Practice: Mapping a Virtual Volume to more than one Application Server Updated
    Just like physical storage LUNs, Storage Server virtual volumes are exactly like physical disks; i.e block level devices and so cannot distinguish between multiple reads...
    Date Updated: 08/23/2010
    Answer ID: 432
  8. SAN Components with Known Issues Updated
    The following list is intended to make DataCore customers aware of known issues with certain SAN components when used with DataCore Storage Servers.  This list is not a complete list but...
    Date Updated: 08/10/2010
    Answer ID: 1277
  9. What are the differences between the DataCore Alternate Pathing and DataCore MPIO?
     DataCore's Alternate Pathing Software  DataCore's MPIO Software Operating Systems Supported - Minimum Requirements Windows NT4 SP6 Windows 2000 SP4 Windows 2003 (x86...
    Date Updated: 07/12/2010
    Answer ID: 1031
  10. Contacting DataCore Technical Support
    1. Raising request I - Web (Preferred) 1. www.datacore.com/support 2. Select 'Login' - Previously registered with your email and password 3. Select 'Ask A Question' Note: To update existing...
    Date Updated: 06/09/2010
    Answer ID: 1322
  11. How to: Collect information for DataCore Customer Support
    For SANsymphony: 1. From SANcentral select Tools/Support Bundle and click OK when the Support Bundle GUI pops up. 3. When the GUI has finished collecting all the support files you will be...
    Date Updated: 04/22/2010
    Answer ID: 699
  12. PDF document SANmelody 3.0 Upgrade Guide
    Date Updated: 04/19/2010
    Answer ID: 1352
  13. Problems when applying configuration or partnering
    1) The DataCore Storage Server service on both nodes does not have the same password. Please refer to section “Assigning a Logon and Password to DcsSds Service” in the online help.  NOTE: The...
    Date Updated: 06/11/2010
    Answer ID: 1165
  14. Guidelines for using Storage Arrays and Disk Controllers with SANmelody
    SANmelody can use any storage array that is capable of providing LUNs that are discoverable in Windows own Disk Manager snap-in. DataCore will not provide support for Storage Servers connected...
    Date Updated: 01/28/2010
    Answer ID: 876
  15. New disk not available to add to NMV pool
    On Storage Servers running SANsymphony 7.0 PSP3 or SANmelody 3.0 PSP3 On Storage Servers prior to SANsymphony 7.0 PSP3 or SANmelody 3.0 PSP3   On Storage Servers running SANsymphony 7.0 PSP3 or...
    Date Updated: 06/17/2010
    Answer ID: 1313
  16. DataCore Software End of Life Notifications
    SANmelody and SANsymphony DataCore provides support for the current full release and one release prior to the full release of its Storage Server products. SANsymphony 7.0 and SANmelody 3.0 are now...
    Date Updated: 02/26/2010
    Answer ID: 1329
  17. Best Practice: Installing a Storage Server within a Virtual Machine
    DataCore Storage Servers can run in virtual machines from many of the virtualization platforms (VMware, Citrix XenServer, Oracle VM, Microsoft Hyper-V etc). Performance and Sizing...
    Date Updated: 03/12/2010
    Answer ID: 1155
  18. Requesting Software or Licensing queries
    To request either: SANsymphony SANmelody Please click here for SANsymphony or here for SANmelody For the following: Requests for SANsymphony or SANmelody Licenses to be upgrades...
    Date Updated: 04/23/2010
    Answer ID: 1226
  19. Using NIC Teaming on a Storage Server
    DataCore storage server products are interoperable with NIC teaming when NIC teaming is properly configured and fully functional. However, there are many NIC teaming products available on the market...
    Date Updated: 04/20/2010
    Answer ID: 1300
  20. Guidelines for using Storage Arrays and Disk Controllers with SANsymphony
    SANsymphony can use any storage array that is capable of providing LUNs that are discoverable in Windows own Disk Manager snap-in. DataCore's own LUN Distribution feature can be used on any...
    Date Updated: 01/26/2010
    Answer ID: 1302
  21. What is DataCore's support policy for its products?
    DataCore Support Policy Overview Contacting Support    Ways to Contact Support    What to Have Ready When You Contact Support DataCore Response Goals Severity...
    Date Updated: 05/04/2010
    Answer ID: 1270
  22. Running DataCore Software on 64 bit operating systems
    The following DataCore Software products will run on 64 bit Operating Systems SANsymphony 7.0 SANmelody 3.0 DataCore Alternate Pathing for Windows (Itanium only) DataCore MPIO 2.2 or greater for...
    Date Updated: 06/11/2010
    Answer ID: 1073
  23. Using MOM or SNMP with Storage Servers
    Datacore Storage Server software has a wide variety of Windows Performance objects along with comprehensive System and Application event messages that can be monitored. There are many products...
    Date Updated: 03/02/2010
    Answer ID: 979
  24. PDF document Upgrade Guide from SANmelody 2.0 PSP2 to PSP4 Update2
    Date Updated: 01/28/2010
    Answer ID: 1312
  25. Best Practice: Naming Conventions for Servers and other GUI objects
    General Each object's name must start with a letter, but can end with any alphanumeric character. Only ASCII characters are permitted. No spaces are allowed but hyphens maybe used. Object Names are...
    Date Updated: 03/02/2010
    Answer ID: 9
  26. Best Practice: Do Not Check "Enable multi-path" when installing Microsoft's iSCSI Initiator Software
    When Creating a new iSCSI session between an Application Server and the Datacore Storage Server iSCSI Target, do not check the "Enable multi-path" checkbox that is in the Log on to Target dialog...
    Date Updated: 03/02/2010
    Answer ID: 1002
  27. DataCore Certified Solutions Architect (DCSA) Process & Test?
    If you are interested in attending the DataCore Certified Solutions Architect (DCSA) course.  To take the test follow these instructions: Step 1 - Login to the Partner Portal Login in to the...
    Date Updated: 04/30/2010
    Answer ID: 1342
  28. Best Practice: Optimal stripe size of a Storage Array attached to a DataCore Storage Server?
    A DataCore Storage Server can send a write to the storage array from anywhere between 4k and 1mb per IO. The Storage Server will coalesce writes depending on how they are sent from the Application...
    Date Updated: 05/04/2010
    Answer ID: 1376
  29. Storage Licensing Limits with SANmelody
    Important Note: Since SANmelody 2.0 PSP2, Storage Servers can now use an 'absolute' storage value for its limit - known as a 'Storage Capacity License'. Any SANmelody licenses issued after November...
    Date Updated: 01/28/2010
    Answer ID: 731
  30. Best Practice: Microsoft Service Packs, updates and Hotfixes
    Only full Service Packs are qualified. Datacore does not qualify individual Security updates, Pre-Service Packs or Hotfixes. This does not mean that Storage Server Software will not function...
    Date Updated: 03/02/2010
    Answer ID: 839
  31. How to: Protect a Storage Server against power loss?
    Please refer to the "Protecting Against Power Loss" section of the Help System that is provided with your Storage Server software for more information. Note: for customers using for SANsymphony...
    Date Updated: 03/02/2010
    Answer ID: 705
  32. Transfer SANmelody / SANmelody Lite License to another server (version 2.x).
    You are allowed a 30 day grace period for activation of the newly installed software. To reactivate on new hardware, follow the standard process for reactivation. If you are presented with a message...
    Date Updated: 01/28/2010
    Answer ID: 950
  33. Considerations for scaling a DataCore powered SAN
    There is no general answer for this question because performance depends a great deal upon the SAN network architecture. Today's SAN networks are as unique as the problems they are trying to solve...
    Date Updated: 12/16/2009
    Answer ID: 1134
  34. How to: Configuring Storage Servers in a firewalled environment.
    There are various firewall technologies available for networked computers.  Microsoft includes the Internet Connection Firewall (ICF) with some versions of the Windows 2003 O/S.  Please see...
    Date Updated: 02/05/2010
    Answer ID: 1051
  35. VMware's Support Policy with DataCore Storage Products
    DataCore has achievied certification for use with ESX 3.5, 3i and vSphere 4 and has been placed on the 'Hardware' Compatibility List...
    Date Updated: 03/02/2010
    Answer ID: 1131
  36. Best Practice: Do Not Change a Storage Server's Machine Name
    The Machine Name is used by some of the DataCore Services running on the Storage Server. It is also integral to many of the configuration files within the software. Changing the machine name...
    Date Updated: 03/02/2010
    Answer ID: 559
  37. Maximum disks allowed per NMV pool
    If you are using SANmelody 3.0.x or SANsymphony 7.0.x, the maximum number of Storage Allocation Units (SAUs) allowed per pool is 8 million. If using versions prior to SANmelody 3.0.x or...
    Date Updated: 03/02/2010
    Answer ID: 968
  38. What is the maximum number of LUNs that I can serve from a single Storage Server?
    The total amount of Virtual Volumes that can be mapped from a single storage server is 255 times the number of Fibre Channel and/or iSCSI targets on the Storage System. This...
    Date Updated: 03/02/2010
    Answer ID: 121
  39. DataCore MPIO is not showing all available Disk Devices
    For every Third Party AP Mirror mapping from a storage server to an Application Server with Datacore's MPIO installed you will see a DataCore* SCSI Disk Devices and one DataCore* MultiPath Disk...
    Date Updated: 03/02/2010
    Answer ID: 1299
  40. How to: Procedure for migrating to DataCore MPIO from DataCore AP
    Procedure for Migrating from DataCore AP to DataCore MPIO when NOT USING MS Clusters (and not booting from the SAN) 1. Uninstall AP on the application...
    Date Updated: 03/02/2010
    Answer ID: 1315
  41. Storage Server CPU usage seems high even when idle
    This is expected behaviour. The Storage Server's 'polling engine' is continuously active for purposes of checking for and processing any I/O requests that might be sent to the Storage Server at any...
    Date Updated: 03/02/2010
    Answer ID: 956
  42. Storage Servers using iSCSI and iSNS
    With the release of SANsymphony 6.x and SANmelody 2.x you can now configure an Internet Storage Name Server (iSNS) for interaction between Datacore Storage Servers using iSCSI...
    Date Updated: 03/02/2010
    Answer ID: 1075
  43. Problems when trying to download Files from DataCore FAQs
    We have had reported issues from users trying to download files from our FAQs using computers that have Microsoft Windows installed. These problems include timeouts or silent...
    Date Updated: 03/02/2010
    Answer ID: 1367
  44. Why does write-caching in disk properties in Windows device manager appear to be disabled?
    Some storage arrays are shipped with Drive Write Cache (DWC) disabled (by default) to protect customer data. Customers should evaluate their own unique environments before determining that enabling...
    Date Updated: 02/26/2010
    Answer ID: 1371
  45. Common license activation issues for SANmelody / UpTempo
    Here are the most common remedies for common activation issues: If you are using SANmelody 3.0, you must be logged in as "The Administrator". Please refer to the Help Topic: "Activating a Permanent...
    Date Updated: 02/26/2010
    Answer ID: 1362
  46. Technical Support with DataCore and TSANet
    TSANet (Technical Support Alliance Network), is the industry's largest vendor-neutral support alliance. If the customer feels they are not getting resolution and if all organisations are members of...
    Date Updated: 06/04/2010
    Answer ID: 391
  47. Best Practice: Naming Conventions for Virtual Volumes with non-windows Application Servers
    Many operating systems use a LUNs SCSI Disk Serial Number as part of its device identification. A Storage Server Virtual Volume name represents this Serial Number after it has been discovered on an...
    Date Updated: 03/02/2010
    Answer ID: 836
  48. How to Configure QLogic HBAs with Novell Netware 6.x for failover
    For Novell 6.x servers with QLogic Host Bus Adapters you must use Novell's Operating System Multi-Pathing software and not Qlogic's Driver for multi-pathing. 1) Open the System Console and run...
    Date Updated: 09/15/2009
    Answer ID: 923
  49. No failover device listed on Novell Netware 6.x Servers
    Verify that you have created, configured and mapped a Third Party AP Virtual Volume to an Application Server set as type Netware. See the help file that comes with the Storage Server...
    Date Updated: 01/07/2010
    Answer ID: 425
  50. How to: Log support requests through the DataCore Technical Support Website?
    Anyone who is entitled to support is entitled to a login to the DataCore Technical Support website. Multiple administrators or users from the same company may register and...
    Date Updated: 03/02/2010
    Answer ID: 476
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Announcements

July 14, 2010
Update6 for SANsymphony 7.0.3 and SANmelody 3.0.3 have just been released.