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Answer DataCore Software Administrators - Please Subscribe to these FAQs
Answer DataCore Technical Support - Free Phone numbers
  1. Technical Bulletins for use with DataCore Servers Updated
    Please also see DataCore Software End-of-Life Notifications for details on DataCore Software versions that are no longer be supported. We recommend that all users click the 'Notify Me...' button at...
    Date Updated: 05/15/2012
    Answer ID: 578
  2. PDF document Known Issues: Third Party Software/Hardware with DataCore Software Updated
    Date Updated: 05/03/2012
    Answer ID: 1277
  3. Does SANsymphony-V System Center Operations Manager (SCOM) Monitoring Pack run on Microsoft System Center 2012 ? New
    SANsymphony-V System Center Operations Manager (SCOM) Monitoring Pack runs on Microsoft System Center Essentials 2010 Console OR System Center 2007 R2 Operations Console but not on Microsoft System...
    Date Updated: 05/14/2012
    Answer ID: 1465
  4. DataCore Manuals and Administration Guides Updated
    In order to view the *.chm files you must download them locally to your windows computer. Some systems may open the files with a page that says "Navigation to the webpage was cancelled". In this...
    Date Updated: 05/09/2012
    Answer ID: 1380
  5. List of all DataCore Qualified Products Updated
    The following lists provides information on components that are qualified for use in all DataCore Storage Server configurations. Exceptions to expected behaviour are documented in the 'Notes'...
    Date Updated: 05/09/2012
    Answer ID: 283
  6. The SANsymphony-V update fails on installing the Emulex FC drivers New
    This is a issue that Microsoft have posted an article about: http://technet.microsoft.com/en-us/library/c39f55fc-cfad-4ec4-be8e-22258198b351.aspx The article says to: Open a cmd prompt and run...
    Date Updated: 05/14/2012
    Answer ID: 1466
  7. DataCore Software Administrators - Please Subscribe to these FAQs Updated
    Make use of the auto notification feature of our support web site to remain informed regarding the latest software updates, new features, best practices and developments for your DataCore Software...
    Date Updated: 05/09/2012
    Answer ID: 838
  8. Contacting DataCore Technical Support
    1. Raising request I - Web (Preferred) 1. www.datacore.com/support 2. Select 'Technical Support' on the right pane 3. Select 'Log In' - Previously registered with your email and password 4. Select...
    Date Updated: 04/05/2011
    Answer ID: 1322
  9. About changing the size of a Virtual Volume/Virtual Disk Updated
    The default 'Logical Size' of any Virtual Volume  is determined by the size of the Volume that it has been created from. Virtual Volumes created from Network Managed Volume (NMV) Pools will have...
    Date Updated: 04/26/2012
    Answer ID: 1378
  10. Process to become a DataCore Certified Implementation Engineer (DCIE)
    The following are the steps needed in order to become a DataCore Certified Implementation Engineer (DCIE). See attached Powerpoint presentation also. NOTE: Steps 6-19, the pre-install planning and...
    Date Updated: 09/20/2011
    Answer ID: 1301
  11. DataCore Installation and Test Plan Documents
    These files are to be used for existing Datacore Certified Installation Engineer (DCIE) or someone working to obtain their DCIE (DCIE candidate).  The files should be submitted to...
    Date Updated: 12/26/2011
    Answer ID: 1183
  12. Requesting Software or Licensing queries
    To request: SANsymphony-V software or DataCore MPIO click here To request either: SANsymphony software SANmelody software Please click  here For the following: Requests for SANsymphony-V...
    Date Updated: 02/15/2011
    Answer ID: 1226
  13. Troubleshooting Partnering and Apply problems
    The DataCore Storage Server service on both nodes does not have the same password. Please refer to section “Assigning a Logon and Password to DcsSds Service” in the online help.  NOTE: The...
    Date Updated: 11/18/2010
    Answer ID: 1165
  14. How to: Configuring Storage Servers in a firewalled environment.
    There are various firewall technologies available for networked computers.  Microsoft includes the Internet Connection Firewall (ICF) with some versions of the Windows 2003 O/S.  Please see...
    Date Updated: 06/28/2011
    Answer ID: 1051
  15. On VMware's HCL Support Policy with DataCore Storage Products
    DataCore has achieved certification for use with ESX 3.5, 3i, VSphere 4.x and VSphere 5 (iSCSI). VSphere 5 (FC) is in final test phase before being certified. All products are fully...
    Date Updated: 04/13/2012
    Answer ID: 1131
  16. How to: Collect information for DataCore Customer Support
    For SANsymphony-V R8 Refer to  SSV-Webhelp   For SANsymphony: 1. From SANcentral select Tools/Support Bundle and click OK when the Support Bundle GUI pops up. 2. When the GUI has...
    Date Updated: 03/30/2012
    Answer ID: 699
  17. DataCore Software End of Life Notifications
    SANsymphony and SANmelody DataCore Software provide support for the current full release and one release prior to the full release of its Storage Server products. SANsymphony-V 8.x is now...
    Date Updated: 02/06/2012
    Answer ID: 1329
  18. What is DataCore's support policy for its products?
    DataCore Support Policy Overview Contacting Support     Ways to Contact Support     What to Have Ready When You Contact Support DataCore Response Goals Severity Levels...
    Date Updated: 01/06/2012
    Answer ID: 1270
  19. Best Practice: Installing a DataCore Storage Server within a Virtual Machine
    Note that only iSCSI is supported when running a DataCore Server within a virtual machine. DataCore Storage Servers can run in virtual machines from many of the virtualization...
    Date Updated: 02/14/2012
    Answer ID: 1155
  20. Serving a Virtual Disk to more than one Host
    For SANsymphony-V 8.X , SANsymphony All Versions, SANmelody All Versions Just like physical storage LUNs, DataCore Server virtual disks are exactly like physical disks;...
    Date Updated: 04/10/2012
    Answer ID: 432
  21. Guidelines for using Storage Arrays and Disk Controllers with SANsymphony
    SANsymphony or SANsymphony-V can use any storage array that is capable of providing LUNs that are discoverable in the Windows Disk Manager snap-in. DataCore's storage path...
    Date Updated: 09/02/2011
    Answer ID: 1302
  22. What is the maximum number of LUNs that I can serve from a single DataCore Server?
    For SANsymphony-V 8.X , SANsymphony All Versions, SANmelody All Versions A maximum of 255 LUNs can be served from one DataCore Target to one Initiator. Another 255 LUNs can be served from...
    Date Updated: 04/10/2012
    Answer ID: 121
  23. PDF document SANmelody 3.0 Upgrade Guide
    Date Updated: 02/04/2011
    Answer ID: 1352
  24. Using NIC Teaming on a Storage Server
    DataCore storage server products are interoperable with NIC teaming when NIC teaming is properly configured and fully functional. However, there are many NIC teaming products available on the market...
    Date Updated: 02/25/2011
    Answer ID: 1300
  25. Guidelines for using Storage Arrays and Disk Controllers with SANmelody
    SANmelody can use any storage array that is capable of providing LUNs that are discoverable in Windows own Disk Manager snap-in. DataCore will not provide support for Storage Servers connected...
    Date Updated: 02/25/2011
    Answer ID: 876
  26. DataCore Certified Solutions Architect (DCSA) Process & Test?
    If you are interested in certifying as a DataCore Certified Solutions Architect (DCSA) course.  Follow these instructions: Step 1 - Login to the Partner Portal Login in to the Partner Portal at...
    Date Updated: 01/11/2011
    Answer ID: 1342
  27. How to write DataCore Powershell Scripts
    As of the release of DataCore SANsymphony-V 8.1  (SSV), and DataCore Host Integraton Kit (HIK) 3.0, these products now ship with DataCore Powershell cmdlets written using Visual...
    Date Updated: 12/01/2011
    Answer ID: 1444
  28. File shares on iSCSI devices not present after restarting a Windows computer
    This issue has been addressed by the Microsoft article link provided below: http://support.microsoft.com/default.aspx?scid=kb;en-us;870964&Product=winsvr2003
    Date Updated: 03/30/2012
    Answer ID: 861
  29. What is the maximum number of virtual disks that can be created from a Datacore Server?
    For SANsymphony-V, there are no hard-coded limits to the number of Virtual Disks that can be created. For SANsymphony, the maximum number of Virtual Volumes is 1024 that can be created on...
    Date Updated: 03/22/2012
    Answer ID: 895
  30. File and Print Sharing for Microsoft Networks is required on ealier versions of DataCore Software
    In SANsymphony7.0 and SANmelody3.0, The File and Print Share Service for Microsoft Networks was required by the DataCore Server software, and was turned on automatically at the time of install to...
    Date Updated: 03/30/2012
    Answer ID: 765
  31. Best Practice: Microsoft Service Packs, updates and Hotfixes
    Only full Service Packs are qualified. Datacore does not qualify individual Security updates, Pre-Service Packs or Hotfixes. This does not mean that Storage Server Software will not function...
    Date Updated: 03/09/2012
    Answer ID: 839
  32. Using an Uninterruptable Power Supply (UPS) with a DataCore Server
    SANsymphony 7.x and SANmelody 3.x Please refer to "Protecting Against Power Loss" in the online Help System that is provided with your Storage Server software. SANsymphony-V For...
    Date Updated: 02/11/2012
    Answer ID: 705
  33. Using MOM or SNMP with Storage Servers
    SANsymphony-V Please see the Online Help Guide: http://www.datacore.com/SSV-Webhelp/Automated_Tasks.htm http://www.datacore.com/SSV-Webhelp/Event_Log_and_Alerts.htm SANsymphony and SANmelody Datacore...
    Date Updated: 01/20/2012
    Answer ID: 979
  34. New Storage LUN not able to assigned to an NMV Pool
    The most common problems that prevent a LUN seen in Windows Disk Manager from being discovered to assign to an NMV Pool are: Windows Disk Manager is showing the Disk as 'offline', 'unknown'...
    Date Updated: 09/03/2010
    Answer ID: 1313
  35. How to collect Write IO Statistics for use with Replication
    This is a simple method of collecting the total 'write bytes' sent to a single DataCore LUN. As Replication tracks any and all writes  sent to a DataCore LUN, this will help to establish...
    Date Updated: 01/24/2012
    Answer ID: 1388
  36. How to find NAA number on physical disks
    Please download the program called "SCSI tools", which is attached to this FAQ. Running this tool will provide you with a list of .naa numbers for all physical disks in your...
    Date Updated: 01/20/2012
    Answer ID: 1445
  37. DataCore Storage Server System Requirements
      SANsymphony-V R8 System Requirements http://www.datacore.com/Software/Products/SANsymphony-V-Prerequisites.aspx   SANmelody System Requirements...
    Date Updated: 02/10/2011
    Answer ID: 690
  38. Why does my CPU usage seem high on my Datacore server even when the server is idle?
    This is expected behaviour. The Datacore server's 'polling engine' is continuously active for purposes of checking for and processing any I/O requests that might be sent to the Storage Server at any...
    Date Updated: 02/11/2012
    Answer ID: 956
  39. Topology errors are being reported
    Date Updated: 07/06/2011
    Answer ID: 1418
  40. DataCore MPIO is not showing all available Disk Devices
    For every Third Party AP Mirror mapping from a storage server to an Application Server with Datacore's MPIO installed you will see a DataCore* SCSI Disk Devices and one DataCore* MultiPath Disk...
    Date Updated: 03/02/2010
    Answer ID: 1299
  41. DataCore driver not binding to iSCSI targets
    The DataCore ISCSI target driver will not bind during installation to any NIC that does not have a vendor driver installed, or if it is not connected to the network and has an IP address. If the NIC...
    Date Updated: 06/28/2011
    Answer ID: 1126
  42. DataCore Installation and Test Plan Documents for VL1 configurations
    These files are to be used for installations of DataCore VL1 configurations which do not contain any of the following:  Fibre Channel switches External SAN-attached storage Remote...
    Date Updated: 01/05/2012
    Answer ID: 1448
  43. Contacting DataCore Technical Support (mobile)
    1. Raising request - Web (Preferred) 1. www.datacore.com/support 2. Select 'Technical Support' on the right pane 3. Select 'Log In' - Previously registered with your email and password 4. Select the...
    Date Updated: 04/05/2011
    Answer ID: 1412
  44. Problems when trying to download Files from DataCore FAQs
    We have had reported issues from users trying to download files from our FAQs using computers that have Microsoft Windows installed. These problems include timeouts or silent...
    Date Updated: 02/16/2011
    Answer ID: 1367
  45. Cannot activate my SANmelody license
    Date Updated: 05/05/2011
    Answer ID: 1415
  46. Considerations for scaling a DataCore powered SAN
    Performance depends a great deal upon the SAN network architecture. Today's SAN networks are as unique as the problems they are trying to solve and no two networks are alike.  DataCore...
    Date Updated: 08/11/2011
    Answer ID: 1134
  47. How to: Locate the Software Version Number of the DataCore Server Software
    For SANsymphony-V Double click on the "Server Group" icon, and choose the "License" Tab.   For SANsymphony Customers: Open SANcentral, then select the 'Help/About DataCore SANsymphony...' menu...
    Date Updated: 07/13/2011
    Answer ID: 10
  48. Checkpoint Firewall: ISCSI errors and connection problems on A/S in firewall protected Network environment
    A function of the CheckPoint Firewall is to find and block IP packets from hosts (A/S) which are unknown to the network.   This causes these application server not to receive...
    Date Updated: 01/28/2010
    Answer ID: 1330
  49. Technical Support with DataCore and TSANet
    TSANet (Technical Support Alliance Network), is the industry's largest vendor-neutral support alliance. If the customer feels they are not getting resolution and if all organisations are members of...
    Date Updated: 07/14/2011
    Answer ID: 391
  50. DataCore Software Versions and Windows 2003 R2
    Certain versions of DataCore Software Products are unable to correctly identify the version of Windows Operating System when installed on 'R2' released versions and will not recognise the...
    Date Updated: 03/02/2010
    Answer ID: 1110
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