Technical Bulletins for use with DataCore Storage ServersUpdated For use with SANsymphony and SANmelody*
* Each Technical Bulletin will state the minimum Storage Server software levels requiements for that specific procedure
Please also see DataCore... Date Updated: 08/30/2010 Answer ID: 578
DataCore Installation and Test Plan DocumentsUpdated These files are to be used for existing Datacore Certified Installation Engineer (DCIE) or someone working to obtain their DCIE (DCIE candidate). The files should be submitted to... Date Updated: 08/26/2010 Answer ID: 1183
DataCore Software Administrators - Please Subscribe to these FAQsUpdated Make use of the auto notification feature of our support web site to remain informed regarding the latest software updates, new features, best practices and developments for your DataCore Software... Date Updated: 08/27/2010 Answer ID: 838
DataCore Manuals and Administration GuidesUpdated ** In order to view the *.chm files you must download them locally to your windows computer. Some systems may open the files with a page that says "Navigation to the webpage was cancelled"... Date Updated: 08/25/2010 Answer ID: 1380
Process to become a DataCore Certified Implementation Engineer (DCIE)Updated The following are the steps needed in order to become a DataCore Certified Implementation Engineer (DCIE).
See attached Powerpoint presentation also.
NOTE: Steps 5-18, the pre-install planning and... Date Updated: 08/19/2010 Answer ID: 1301
List of all DataCore Qualified ProductsUpdated The following lists provides information on components that are qualified for use in all DataCore Storage Server and Datacore Traveller configurations. Exceptions to expected behaviour are... Date Updated: 08/10/2010 Answer ID: 283
SAN Components with Known IssuesUpdated The following list is intended to make DataCore customers aware of known issues with certain SAN components when used with DataCore Storage Servers. This list is not a complete list but... Date Updated: 08/10/2010 Answer ID: 1277
Contacting DataCore Technical Support 1. Raising request
I - Web (Preferred)
1. www.datacore.com/support
2. Select 'Login' - Previously registered with your email and password
3. Select 'Ask A Question'
Note: To update existing... Date Updated: 06/09/2010 Answer ID: 1322
How to: Collect information for DataCore Customer Support For SANsymphony:
1. From SANcentral select Tools/Support Bundle and click OK when the Support Bundle GUI pops up.
3. When the GUI has finished collecting all the support files you will be... Date Updated: 04/22/2010 Answer ID: 699
Problems when applying configuration or partnering 1) The DataCore Storage Server service on both nodes does not have the same password. Please refer to section “Assigning a Logon and Password to DcsSds Service” in the online help. NOTE: The... Date Updated: 06/11/2010 Answer ID: 1165
Guidelines for using Storage Arrays and Disk Controllers with SANmelody SANmelody can use any storage array that is capable of providing LUNs that are discoverable in Windows own Disk Manager snap-in.
DataCore will not provide support for Storage Servers connected... Date Updated: 01/28/2010 Answer ID: 876
New disk not available to add to NMV pool On Storage Servers running SANsymphony 7.0 PSP3 or SANmelody 3.0 PSP3
On Storage Servers prior to SANsymphony 7.0 PSP3 or SANmelody 3.0 PSP3
On Storage Servers running SANsymphony 7.0 PSP3 or... Date Updated: 06/17/2010 Answer ID: 1313
DataCore Software End of Life Notifications SANmelody and SANsymphony
DataCore provides support for the current full release and one release prior to the full release of its Storage Server products. SANsymphony 7.0 and SANmelody 3.0 are now... Date Updated: 02/26/2010 Answer ID: 1329
Best Practice: Installing a Storage Server within a Virtual Machine DataCore Storage Servers can run in virtual machines from many of the virtualization platforms (VMware, Citrix XenServer, Oracle VM, Microsoft Hyper-V etc).
Performance and Sizing... Date Updated: 03/12/2010 Answer ID: 1155
Requesting Software or Licensing queries To request either:
SANsymphony
SANmelody
Please click here for SANsymphony or here for SANmelody
For the following:
Requests for SANsymphony or SANmelody Licenses to be upgrades... Date Updated: 04/23/2010 Answer ID: 1226
Using NIC Teaming on a Storage Server DataCore storage server products are interoperable with NIC teaming when NIC teaming is properly configured and fully functional. However, there are many NIC teaming products available on the market... Date Updated: 04/20/2010 Answer ID: 1300
Guidelines for using Storage Arrays and Disk Controllers with SANsymphony SANsymphony can use any storage array that is capable of providing LUNs that are discoverable in Windows own Disk Manager snap-in.
DataCore's own LUN Distribution feature can be used on any... Date Updated: 01/26/2010 Answer ID: 1302
What is DataCore's support policy for its products? DataCore Support Policy
Overview
Contacting Support
Ways to Contact Support
What to Have Ready When You Contact Support
DataCore Response Goals
Severity... Date Updated: 05/04/2010 Answer ID: 1270
Running DataCore Software on 64 bit operating systems The following DataCore Software products will run on 64 bit Operating Systems
SANsymphony 7.0
SANmelody 3.0
DataCore Alternate Pathing for Windows (Itanium only)
DataCore MPIO 2.2 or greater for... Date Updated: 06/11/2010 Answer ID: 1073
Using MOM or SNMP with Storage Servers Datacore Storage Server software has a wide variety of Windows Performance objects along with comprehensive System and Application event messages that can be monitored.
There are many products... Date Updated: 03/02/2010 Answer ID: 979
Best Practice: Naming Conventions for Servers and other GUI objects General
Each object's name must start with a letter, but can end with any alphanumeric character. Only ASCII characters are permitted. No spaces are allowed but hyphens maybe used. Object Names are... Date Updated: 03/02/2010 Answer ID: 9
DataCore Certified Solutions Architect (DCSA) Process & Test? If you are interested in attending the DataCore Certified Solutions Architect (DCSA) course.
To take the test follow these instructions:
Step 1 - Login to the Partner Portal
Login in to the... Date Updated: 04/30/2010 Answer ID: 1342
Storage Licensing Limits with SANmelody Important Note: Since SANmelody 2.0 PSP2, Storage Servers can now use an 'absolute' storage value for its limit - known as a 'Storage Capacity License'. Any SANmelody licenses issued after November... Date Updated: 01/28/2010 Answer ID: 731
Best Practice: Microsoft Service Packs, updates and Hotfixes Only full Service Packs are qualified. Datacore does not qualify individual Security updates, Pre-Service Packs or Hotfixes.
This does not mean that Storage Server Software will not function... Date Updated: 03/02/2010 Answer ID: 839
How to: Protect a Storage Server against power loss? Please refer to the "Protecting Against Power Loss" section of the Help System that is provided with your Storage Server software for more information.
Note: for customers using for SANsymphony... Date Updated: 03/02/2010 Answer ID: 705
Transfer SANmelody / SANmelody Lite License to another server (version 2.x). You are allowed a 30 day grace period for activation of the newly installed software. To reactivate on new hardware, follow the standard process for reactivation. If you are presented with a message... Date Updated: 01/28/2010 Answer ID: 950
Considerations for scaling a DataCore powered SAN There is no general answer for this question because performance depends a great deal upon the SAN network architecture. Today's SAN networks are as unique as the problems they are trying to solve... Date Updated: 12/16/2009 Answer ID: 1134
How to: Configuring Storage Servers in a firewalled environment. There are various firewall technologies available for networked computers. Microsoft includes the Internet Connection Firewall (ICF) with some versions of the Windows 2003 O/S. Please see... Date Updated: 02/05/2010 Answer ID: 1051
VMware's Support Policy with DataCore Storage Products DataCore has achievied certification for use with ESX 3.5, 3i and vSphere 4 and has been placed on the 'Hardware' Compatibility List... Date Updated: 03/02/2010 Answer ID: 1131
Best Practice: Do Not Change a Storage Server's Machine Name The Machine Name is used by some of the DataCore Services running on the Storage Server. It is also integral to many of the configuration files within the software.
Changing the machine name... Date Updated: 03/02/2010 Answer ID: 559
Maximum disks allowed per NMV pool If you are using SANmelody 3.0.x or SANsymphony 7.0.x, the maximum number of Storage Allocation Units (SAUs) allowed per pool is 8 million. If using versions prior to SANmelody 3.0.x or... Date Updated: 03/02/2010 Answer ID: 968
DataCore MPIO is not showing all available Disk Devices For every Third Party AP Mirror mapping from a storage server to an Application Server with Datacore's MPIO installed you will see a DataCore* SCSI Disk Devices and one DataCore* MultiPath Disk... Date Updated: 03/02/2010 Answer ID: 1299
How to: Procedure for migrating to DataCore MPIO from DataCore AP Procedure for Migrating from DataCore AP to DataCore MPIO when NOT USING MS Clusters (and not booting from the SAN)
1. Uninstall AP on the application... Date Updated: 03/02/2010 Answer ID: 1315
Storage Server CPU usage seems high even when idle This is expected behaviour.
The Storage Server's 'polling engine' is continuously active for purposes of checking for and processing any I/O requests that might be sent to the Storage Server at any... Date Updated: 03/02/2010 Answer ID: 956
Storage Servers using iSCSI and iSNS With the release of SANsymphony 6.x and SANmelody 2.x you can now configure an Internet Storage Name Server (iSNS) for interaction between Datacore Storage Servers using iSCSI... Date Updated: 03/02/2010 Answer ID: 1075
Problems when trying to download Files from DataCore FAQs We have had reported issues from users trying to download files from our FAQs using computers that have Microsoft Windows installed. These problems include timeouts or silent... Date Updated: 03/02/2010 Answer ID: 1367
Common license activation issues for SANmelody / UpTempo Here are the most common remedies for common activation issues:
If you are using SANmelody 3.0, you must be logged in as "The Administrator". Please refer to the Help Topic: "Activating a Permanent... Date Updated: 02/26/2010 Answer ID: 1362
Technical Support with DataCore and TSANet TSANet (Technical Support Alliance Network), is the industry's largest vendor-neutral support alliance.
If the customer feels they are not getting resolution and if all organisations are members of... Date Updated: 06/04/2010 Answer ID: 391
How to Configure QLogic HBAs with Novell Netware 6.x for failover For Novell 6.x servers with QLogic Host Bus Adapters you must use Novell's Operating System Multi-Pathing software and not Qlogic's Driver for multi-pathing.
1) Open the System Console and run... Date Updated: 09/15/2009 Answer ID: 923
No failover device listed on Novell Netware 6.x Servers Verify that you have created, configured and mapped a Third Party AP Virtual Volume to an Application Server set as type Netware. See the help file that comes with the Storage Server... Date Updated: 01/07/2010 Answer ID: 425